Introduction

Tayon.ai (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our website, applications, and services (collectively, the “Services”). Please read this policy carefully to understand how we handle your information.

By accessing or using Tayon.ai, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our Services.

1. Information We Collect

We may collect and process the following types of information:

• Information you provide directly:
  • When filling out forms on our site (e.g., registration, subscriptions, support requests).
  • When contacting us or reporting issues.
  • Responses to surveys or research participation.
• Automatically collected information:
  • Technical data such as IP address, browser type, operating system, device identifiers, and general location (city/region level).
  • Usage data about interactions with our Services (pages viewed, actions taken, referring/exit pages, timestamps).
• Cookies & similar technologies:
  • We use cookies, local storage, and tracking pixels to enable core functionality, remember preferences, analyze traffic, and personalize content.
  • You can control cookies via your browser settings; some features may not function properly if cookies are disabled.

2. How We Use Your Information

• Provide, operate, and improve the Services.
• Personalize your experience and deliver relevant content.
• Process and secure transactions; prevent fraud and misuse.
• Respond to inquiries and provide customer support.
• Fulfill contractual and legal obligations.
• Send service updates and (with consent where required) marketing communications.
• Monitor, maintain, and enhance the security and performance of our systems.

3. How We Share Your Information

We do not sell your personal data. We may share information only in these limited circumstances:

• Service providers that help us operate the Services (e.g., hosting, analytics, payments, customer support) under contracts that protect your data.
• Legal & compliance when required by law, regulation, subpoena, or governmental request, or to protect rights, safety, and integrity.
• Business transfers in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy continuing or notifying you of changes.

4. Cookies & Tracking Choices

You can refuse or manage cookies via your browser settings. If you block cookies, some parts of the Services may not function properly. For interest-based advertising choices, you may also use industry tools (e.g., youradchoices.com) where available.

5. Data Security

We implement appropriate technical and organizational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. Any payment transactions are encrypted. You are responsible for maintaining the confidentiality of your account credentials.

6. Data Retention

We retain personal data only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on the data type and our obligations.

7. Your Rights & Choices

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Delete your personal data.
• Restrict or object to certain processing.
• Port data in a structured, commonly used format.
• Opt out of marketing communications at any time.

To exercise rights, contact us at privacy@tayon.ai. We may need to verify your identity before fulfilling requests.

8. Children’s Privacy

We do not knowingly collect personal data from children under 13 (or under 16 where applicable). If you believe a child has provided us data, please contact us and we will take appropriate steps to delete it.

9. Regional Disclosures (GDPR / CCPA / CalOPPA)

• GDPR (EU/UK): Tayon.ai acts as a “controller” for most processing. Our legal bases include consent, contract performance, legitimate interests, legal obligations, and vital interests. You may lodge a complaint with your local supervisory authority.
• CCPA/CPRA (California): We do not “sell” or “share” (for cross-context behavioral advertising) personal information as defined by the CCPA/CPRA. California residents may exercise access, deletion, and correction rights and limit use of sensitive personal information where applicable.
• CalOPPA: You may review and update account information by logging into your profile’s “Account Info” page. We honor browser-level controls only where legally required.

10. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review the privacy policies of any third-party site you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. Please review this page periodically for updates.

12. Contact Us

Tayon.ai Privacy Team
Email: support@tayon.ai
Website: https://tayon.ai